Instructors and students communicate via email in both online-only and traditional college coursework. Few institutions have guidelines regarding instructor-to-student or student-to-instructor response norms. This article discusses findings from a study investigating undergraduate student instructor email response expectations and perceived…

More students than ever before are taking online classes, yet higher education is facing an online retention crisis; students are failing and dropping out of online classes at dramatically higher rates than face-to-face classes. Grounded in academic research, original surveys, and experimental studies, "Connecting in the Online…