The problem addressed in this research is call center phone employees are subject to disciplinary action up to and including termination of employment based on their performance when they are all trained using the same training class using the same training method. Call centers have been a revenue generating department for many organizations.…

Given the array of generations in the workplace and the variety of learning theories and technological exposure across those generations, many instructional design professionals argue that training should be tailored to these differences. We were skeptical of this assertion and sought to explore evidence for improved effectiveness in tailoring…

This Educational Leadership Portfolio (ELP) addresses the information needs of the staff involved with the Delaware Academy for School Leadership (DASL) Principal Preparation Program (PPP). As a program that prepares and certifies school principals in the State of Delaware, DASL staff sought to understand the extent and ways in which they are…

Purpose: This study is to examine and develop sector skills strategies and action plans for the textile and apparel (T&A) sector. Design/methodology/approach: The paper used a participatory action qualitative method anchored on the Skills for Trade and Economic Diversification (STED) framework, utilising the workshop-based approach with 24 key…

"VET partnerships powering a dynamic workforce" is the theme for the 33rd National Vocational Education and Training (VET) Research Conference 'No Frills.' In keeping with the conference's theme, this discussion paper focuses on Australia's workforce demands and the importance of equipping the workforce with necessary skills through…

Purpose: Informed by the job characteristics model (JCM) and job crafting theory (JCT), this study aims to investigate the mediating role of meaningfulness at work in the relationship between a growth mindset and in-role performance and moderating role of job crafting in this indirect effect. Design/methodology/approach: To this end, the authors…

The purpose of this project was to explore current methods of onboarding, mentoring, and training district lay leaders in The United Methodist Church in an attempt to provide a new model based on situated learning (legitimate peripheral participation) for doing this work in the changing environment of the church and culture. The author surveyed…

Over the past decade and a half, skill development has assumed critical importance in India's policy discourse. In this context, in 2016, a German inspired vocational training programme called Dual System of Training was adopted by the Indian government to ensure a judicious balance of classroom learning and on-the-job training for young people.…

The pandemic and post pandemic job market showed the importance of online professional training for employees to improve professional skills necessary to acquire skills to adapt to the new environment and get promoted in their current professions, while contributing to organizations' success. The present dissertation study utilized the Unified…

Research indicated that the workforce would require significant upskilling and reskilling over the next several years for organizations and their people to remain competitive in changing markets. This qualitative case study explored how human resources development (HRD), a mechanism leveraged to develop an organization's human capital through…

Park and Shaw shared the impact on organizations from unmotivated and unsatisfied employees link to higher turnover ratios. The use of emotional intelligence in manager training lowered employee turnover by 13%. The problem address in this Delphi study was that small utility companies do not have an emotional intelligence plan in place for…

The COVID-19 pandemic has put the airline business in a challenging position. It is one of the leading businesses with tremendous impacts from the pandemic. Although international airlines confront difficulties returning to typical situations, they still need to provide their cabin crew the training courses because they must always be ready to…

To be prepared for the work of today and tomorrow, more than just the right skills are needed. There needs to be an infrastructure that supports continuous and transformative learning throughout a lifetime. This market scan takes a deep dive into the complex and evolving alternative education and training market, focusing on high-quality solutions…

23 IAC 226.75 defines a qualified interpreter as a school staff member or other personnel who is bilingual and demonstrably qualified and competent to interpret between English and another language, trained in providing the interpretations requested and sufficiently knowledgeable in both languages of any specialized terminology needed, and trained…

The pedagogy underpinning clinical psychology training is often reliant upon the acquisition and transmission of knowledge and the practice of skills. The dominant paradigm in the training of clinical psychologists emphasises competence-based training drawing upon a scientist practitioner model of practice, often underpinned by knowledge of…