The current study investigated the perspectives of auxiliary staff regarding their profession. This study used a holistic multiple-case study design and a qualitative research method. The sample consisted of 45 auxiliary staff who worked in various K12 public schools in the central districts of a city in Turkey and voluntarily participated in the…

The need for strategic planning of the internationalization process in universities is inevitable. The key stakeholders in higher education institutions (HEIs) are expected to be involved in the strategy-making process. It is argued that international office professionals (IPs) are one of these key stakeholders and need to be part of strategy…

Over the last 20 years, the UK Higher Education sector has experienced a significant change to its funding base with a shift away from government funding, to operating within a highly competitive marketised environment. This shift has impacted the governance and management structures within the sector, with universities encouraged to adopt a more…

Office and administrative support staff can be found throughout almost every work environment within higher education institutions. While inherently tied to the success of higher education programs, faculty, and students, the contributions of this small but important group of employees is often overlooked by higher education institutions and…

Popular conceptions of school administrative clerks and school secretaries imply that they have little agency because they are deemed as subordinate support staff. However, the literature across a range of fields suggests that these subordinates exercise agency. We set out in this article to explore the workings of subordinate agency. The article…

This is the eighth year that CUPA-HR has conducted the CUPA-HR Staff in Higher Education Survey, which collects data on primarily non-exempt staff. The survey collects the following data for all higher ed staff: salary, sex, race/ethnicity, age, and years in position. This marks a special year for data collection and reporting for all CUPA-HR…

English skills particularly in conversation are essential in workplace situations especially in the context of higher learning institutions. Little attention is being given to examining the needs of English communication skills and issues related to administrative support staff at their workplace particularly at public universities. A…