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Direct linkThomas Gerrish; Scott Martin – portal: Libraries and the Academy, 2023
During the 2020 and 2021 summer semesters, the University of Michigan Biological Station (UMBS) transitioned to hybrid classes that were primarily distance learning with two-week inperson sections. The library offered both synchronous and asynchronous reference assistance over the summer term. An analysis showed that students favored using the…
Descriptors: Reference Services, Libraries, Synchronous Communication, Asynchronous Communication
Download full textEd. Frank Baudino; Ed. Sarah Jones; Ed. Becky Meneely; Ed. Abha Niraula – Online Submission, 2023
Eight scholarly papers and seven abstracts comprise the content of the twenty-third annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The 2023 paper and abstract titles include: (1) The Reliability and Usability of ChatGPT for Library Metadata (Jenny Bodenhamer); (2) A…
Descriptors: Academic Libraries, Metadata, Libraries, Artificial Intelligence
Boyce, Crystal – College & Research Libraries, 2017
Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…
Descriptors: Congruence (Psychology), Information Services, Academic Libraries, Library Services
