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Angela Jones-Evans – Perspectives: Policy and Practice in Higher Education, 2025
This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…
Descriptors: Foreign Countries, Academic Libraries, Librarians, Librarian Attitudes
Tolppanen, Bradley P. – Journal of Access Services, 2021
This article presents the results of an online survey of access services departments at academic libraries on the responses implemented during the initial stage of COVID-19 in March-May 2020. The 33-question survey was completed by 121 respondents. The article identifies policies and procedures adopted by access services departments during the…
Descriptors: COVID-19, Pandemics, Academic Libraries, Library Services