In this article, we explore the notion of sensemaking during the COVID-19 pandemic. Exploring sensemaking in periods of disruption and uncertainty can provide a deeper understanding of how distance education institutions can navigate future disruptions. We focus on support staff employed at one institution and their experience during remote work…

The numerous stressors and strains of the COVID-19 pandemic contributed to growing numbers of college students experiencing disabilities and needing support. This practice brief explores the challenges faced by disability resource professionals (DRPs) during the pandemic in reaching and supporting students potentially needing accommodations, but…

Due to the sudden transition to online education because of the outbreak of COVID-19, various strategies and factors have been extensively investigated to increase the effectiveness and quality of online education. In this study, we reviewed and synthesized the factors correlating with students' online learning satisfaction, considered a basic…

This study characterises the ombuds office in higher education as an innovative practice of handling employee, staff, and student grievances. Though ombuds offices have had a place on many higher education campuses for some time, their function has evolved in response to a changing environment. Drawing on Open-Systems theory, this study views the…

The provision of academic language and learning (ALL) support to undergraduate and postgraduate students has been a staple across higher education institutions in Australia and New Zealand for some time. However, research has established that there are multiple challenges inherent to working across institutional spaces in the ways that ALL staff…

The purpose of this action research study was to investigate challenges to college success specific for first-generation undergraduate students at a public regional institution, and to improve their lived experiences via a first-generation student intervention in the form of a one-quarter student success course. Data collection in Cycle 1 of this…

In South Africa, many students enter university without the skills required for success in higher education. Extended curriculum programmes (ECP) were developed to provide students who showed potential but were underprepared with the necessary foundations to achieve success in higher education. Student support services are essential to student…

With billions of dollars in lost economic activity and untold squandered human potential, COVID-19 threatens to leave an enduring legacy. Especially at risk are students who have been least visible in the discourse about learning recovery and have the least amount of time to catch up: those currently enrolled in high school. In this article, the…

During the shift to online learning in 2020, the disruption to students and families was nearly universal, but the causes--and effects--varied. In this time, a shocking number of students did not attend school regularly, or at all. The work of the intervening years has been largely twofold: ensure that students reengage with learning and help them…

This research study aimed to understand academic advisors' (AAs) perspectives on their preparedness to address students' mental health concerns during advising sessions. AAs encounter various student challenges ranging from academic and social stressors related to attending college to more serious mental health concerns. These difficulties have…

This study aimed to investigate the experiences of education professionals in their efforts to provide education and support to children with special educational needs and disabilities (SEND) amid the COVID-19 pandemic, and to gain insights into the perceived repercussions of pandemic-related restrictions on the educational development and overall…

In spring 2024, the authors surveyed 190 American School District Panel member districts about what interventions (e.g., tutoring, additional staff, additional instruction time) they were still using during the 2023-2024 school year to assist with students' learning recovery from coronavirus disease 2019 (COVID-19) pandemic-related setbacks.…

Many new students are struggling to succeed in the current college environment. The mental health crisis and the pandemic have only increased this struggle. Communication centers should partner with student orientation in order to increase student retention, alongside familiarizing students with the communication center from the beginning of their…

The effectiveness of academic coaching at a mid-sized public university was evaluated for the spring 2020 semester by examining the change in academic performance and retention to the fall 2020 semester. Coaching effectiveness was evaluated across three different groups of undergraduate students. Two of the groups were academic recovery programs…

It will be very useful for the E-Learning departments, dean's offices, and academic monitoring of the higher education institutions (HEI) of El Salvador to know the perception that students have regarding the academic support of the virtual learning environments (VLE) implemented or strengthened as a response to the events generated by the…