Workplace conflict, with its potential to be either highly beneficial or highly damaging, is best handled with thoughtful, deliberate care. This article presents two classroom exercises that demonstrate the value of carefully weighing both parties' interests in a conflict, as suggested by the well-known "dual concern" model of conflict…

Performance conversations are a critical and necessary part of performance management. Feedback is most effective when it is constructive and when it involves a dialogue rather than a monologue, but people often struggle with this skill. This activity includes an experiential exercise that applies a five-part process for performance feedback,…

In an ever-increasingly diverse workforce, cross-cultural communication skills are essential for success regardless of job title or task. We present an engaging and customizable 30-minute activity designed to develop participants' cross-cultural communication skills by increasing awareness and sensitivity to interpersonal differences in…

Completing a jigsaw puzzle can be a fun activity, but it can also be a learning experience. Here an exercise is presented that involves student teams completing a simple puzzle while at least one of the members is blindfolded. The blindfolded member is the only member allowed to touch the puzzle pieces, and the other team members have to…

Global value networks are often large, complex, and opaque. Understanding the relationships among stakeholders involved in these networks or organizations can be challenging. This card sort task provides an interactive way to engage participants in questioning the roles of stakeholders who are involved in a business ethics dilemma or an…

This article presents an active experiential exercise that requires participants to negotiate over scarce resources while assigned separate managerial responsibilities. Students explore concepts associated with integrative and distributive bargaining while engaging in a realistic workplace role-play. Students form pairs and assume the role of…

Reframing is the ability to identify and significantly change assumptions or perspectives. It is a powerful skill but can be difficult to learn and apply. This article presents two experiential exercises for teaching reframing in negotiations: the Rental Home case and the Multiplex Saw case. These exercises are designed to produce frame-shifting…

The Widget design task is an in-class, experiential exercise that affords students the opportunity to develop interpersonal skills in group negotiation. Students engage in new product design in committees of two dyads where one dyad represents Consumer Research and the other represents Strategic Management. Task information creates different…