Technical services departments are increasingly expected to do more with less, which means that finding a balance between meeting service demands and developing staff knowledge and skills is more challenging than ever. Today's next gen catalogs, changing cataloging rules, and diverse formats and delivery models demand that technical services…

Higher education always seems to be in crisis. Governments, foundations, professional associations, and the occasional scornful professor all tend to lament one or another problem plaguing America's colleges and universities. The more apocalyptic claims state that the United States is a "nation at risk," that our students' minds have…

The OECD Programme for International Student Assessment (PISA) examines not just what students know in science, reading and mathematics, but what they can do with what they know. This report is the product of a collaborative effort between the countries participating in PISA, the national and international experts and institutions working within…