This report provides findings from the evaluation of the pilot year of the Ohio College Comeback Compact, an institutional debt cancellation program being implemented at eight public institutions in northeast Ohio. The Compact provides up to $5,000 in debt cancellation for stopped-out students meeting certain requirements. As part of the…

Responsibility center management (RCM) is a market-based budget model that may benefit certain academic institutions. While there are supporters and opponents of the model, there is a lack of hard evidence about the potential impact of RCM on a variety of institutional variables, hence the need for this study. This study brought together the…

Customer relationship management (CRM) is a core business strategy for most organizations. In today's global economy, it is essential for organizations to find ways of increasing their productivity. This article discusses the operations management's decision of customer relationships management. It is vital for a business to motivate its employees…