This article provides an account of the undermining of collegial governance at the University of Alberta in relation to the restructuring of the university in 2020 by the senior administration and board on advice provided by the Australian consultancy firm, the Nous Group. The current president of the university has publicly promoted the…

Many policies in higher education are intended to improve college access and degree completion, yet often those policies fall short of their aims by making it difficult for prospective or current college students to access benefits for which they are eligible. Barriers that inhibit access to policy benefits, such as cumbersome paperwork, can weigh…

Students complain that technical courses like operations management are boring, dry or unenthralling. If we characterize classroom learning between a student and an instructor as a knowledge-intensive service encounter, then students are a kind of "customer" who must interact with the classroom system and play a key role in their own…

Missouri State University (MSU) began developing a strategic enrollment management (SEM) plan at the beginning of the fall 2019 semester and completed this initiative in December 2020. The impetus of the plan was a changing landscape in enrollment and recognition of the need to respond with intentionality. The university approached the plan by…

A fair admissions process is central to higher education and core to universities' missions to widen access. Universities UK's (UUK) Fair Admissions Review aims to build greater levels of transparency, increase trust, and improve public understanding in admissions practices. Fair admissions raise students' aspirations and improve their life…

This investigative report found that a "history of failed governance" at the Peter Wall Institute for Advanced Studies (PWIAS) contributed to challenges around academic freedom raised by former PWIAS Director Philippe Tortell when he resigned in 2018. Tortell alleged that the Board of Trustees of the PWIAS and the University of British…

Amid the global pandemic, community colleges nationwide found themselves challenged like never before. More than 21 million Americans lost their jobs in March and April. How would this economic collapse affect college revenue streams, or fall semester enrollment? Would campuses even be open in the fall? Would students continue to register for…

The academic profession is challenged by the changing environment. Global trends, such as managerialism and new public management, have been influencing all public organizations, including universities. The academic profession is dynamic by its nature; it reflects any changes in its environment. However, the academic profession is also…

Occupational stress has increased in higher education academic staff over several decades, and this has been particularly acute in Australia and New Zealand. This scoping review sought to understand the causes and impacts of occupational stress among Australian and New Zealand academics. Eight EBSCO databases were searched for key terms: academic…

Indonesia, as a country with intensive skill positions, needs to pay attention to the management of colleges. Standardization and development are essential processes in higher education. These can be achieved through the implementation of total quality management (TQM). The initial steps to achieve TQM in higher education are the 5-S kaizen…

This paper argues that current approaches used to assess and monitor student engagement in UK higher education are failing to fulfil their potential by superficially helping institutions to appear professional and innovative yet failing to accurately measure and improve engagement. Drawing on service management literature including (Public)…

When contemplating a major change to public higher education governance, state leaders should bear in mind several guiding principles. Such principles can ensure that current and future students will have access to an affordable, quality postsecondary education. They can also help ensure that the state's system of higher education meets public…

School leaders rightly tend toward collaboration and consensus-building when it comes to important decisions affecting students. But there are moments when, perhaps to their own surprise, they may find themselves willing to "go to the mat" on an important decision, whether consensus has been reached or not. Smith, a professor and chair…

Keller's book was one of the first works to suggest strategic approaches to the management of higher education institutions. His case study method proved popular with readers. However, the limitations of his approach to strategy grew more apparent over time, although many of his insights remain valid today.

Information systems graduates increasingly need to understand the collaborative, technology-driven practices inspired by open source software development that are fundamentally changing today's workplace. To meet this challenge, instructors must bring open source principles and technologies to active learning experiences. In this paper, the…