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Pham, Hiep-Hung; Lai, Sue Ling; Vuong, Quan-Hoang – Asia-Pacific Education Researcher, 2019
Relationship with international students can be beneficial to higher education in terms of financial and human resources. For this reason, establishing and maintaining such relationship are usually pre-eminent concerns for higher education providers. In this study, we extended the application of the disconfirmation-expectation model by…
Descriptors: Foreign Students, Structural Equation Models, Foreign Countries, Higher Education
Pham, Hiep-Hung; Lai, Sue Ling – Journal of Studies in International Education, 2016
Regarding higher education as a type of extended duration service, this article proposes a framework considering adjusted expectation, disconfirmation, satisfaction, and commitment in a conceptual model to explain international student loyalty. Employing a structure equation model to the sample data collected from 252 Vietnam overseas students…
Descriptors: Foreign Students, Vietnamese People, College Students, Expectation