This dissertation research is a case study centered on graduate student responses to eight (8) risk and crisis emails sent from two (2) University of Minnesota leaders delivered between February 2020 and August 2021. The study joins conversations about technical communication, risk, and crisis communication, as well as advancing work on digital…

Background: Addressing chronic absenteeism is a policy priority, with 36 states and Washington D.C. referencing attendance in ESSA accountability plans (Jordan & Miller, 2017) and a body of research establishing the connections between attendance, achievement, and social development (e.g., Gottfried, 2014; Ginsburg, 2014). The need to find…

Communication and learning across cultures is always a challenge during the development of educational internationalization. Higher education institutions worldwide are progressively under pressure to support and embrace multicultural student bodies and intercultural exchange. In recent years, some overseas universities have conducted…

The proportion of web survey responses submitted from mobile devices such as smartphones is increasing steadily. This trend presents new methodological challenges because mobile responses are often associated with increased breakoffs, which, in turn, can increase nonresponse bias. Using data from a survey of college students with more than 20,000…

As studies repeatedly show the benefits of students participating in undergraduate research, off-campus research opportunities have become increasingly competitive. In order to provide our students with research experiences, students from Murray State University and Centre College engaged in a year-long cross-institutional undergraduate research…

As the digital world evolves, so does the risk of cyberattacks. Despite technology playing a vital role in nullifying these threats, the human factor is still regarded as one of the greatest weaknesses. End-user behavior is a major cause of information security breaches. This quantitative empirical study used a single-group, pre-post-test,…

This study aimed to investigate the challenges faced by working students in patronizing library services in Nigeria and to propose tailored solutions to enhance their patronage. A descriptive survey research design was used to collect data from 110 working undergraduate students, which was then analyzed using descriptive statistics. The findings…

The marketing mantra "know your audience" can be applied when examining higher education student recruitment. With endless avenues for communication and a rise in national data on this topic, exploring what works best for individual institutions is crucial. Disparaging data exists concerning how admissions administrators believe students…

This article examines potential consumer harm that may arise due to regulating modern financial services communication technology with rules written in the early 20th century. It is argued that disparities in record keeping regulation across communication mediums disincentivizes the use of technology capable of generating records for consumer…

In this study, we attempt to provide an understanding of the experiences of four UK-based person-centred counsellors working with suicidal clients online using text-based therapies and the impact of their clients' suicidal ideation upon their "way of being". The counsellors were selected purposively; each was working as a person-centred…

Purpose: The purpose of this mixed methods study was to explore and describe the communication technologies that community college students perceive are effective ways to receive information from their college. A secondary purpose was to explore and describe communication technology channels students perceive would be effective ways to receive…

College outreach efforts are sometimes received as nuisances, or worse, as maddening spam and junk email. New digital technologies and data-driven targeting innovations are reducing the amount of paper materials distributed, yet they are not reducing the oversaturation experienced by many prospective students. Colleges use Search and Encoura to…

Quality supervision of teacher candidates during field placements can be a challenge for many university supervisors, particularly given time required for travel, locating an appropriate setting, and identifying effective ways to support teacher candidates in their implementation of evidence-based practices. One effective way to support teacher…

Research has frequently found that students use their information and communication technologies--such as smartphones and laptops--for non-academic uses in the classroom. These uses include sending messages as well as checking email and social media accounts. This study aimed to examine students' in-class information and communication technology…

Online learning has traditionally relied on asynchronous text-based communication. The COVID-19 pandemic, though, has provided many faculty members with new and/or additional experience using synchronous video-based communication. Questions remain, though, about how this experience will shape online teaching and learning in the future. We…