More students than ever before are taking online classes, yet higher education is facing an online retention crisis; students are failing and dropping out of online classes at dramatically higher rates than face-to-face classes. Grounded in academic research, original surveys, and experimental studies, "Connecting in the Online…

Two main research problems were addressed in the current study. First, the researcher explored the impact of e-mail prenotification, follow-up reminders and of mixed-mode design on survey response rates in Saudi Arabia among four conditions when applying a 2 (pre-notification: Yes, No) x 2 (Follow-up: E-mail, WhatsApp) between-subjects factorial…

We discuss methods that can improve response rates in large-scale cross-sectional and longitudinal studies. Regardless of the specific study topic, sample member population, or method of contact, data collections should be designed with certain core principles in mind: legitimizing the study to prospective participants; presenting study…

This quantitative study investigated e-mail responsiveness by community colleges in the nine mega-states to an inquiry from a prospective student. Noel-Levitz (2006b) reported that prospective students want to receive an e-mail with information about an institution prior to applying for admission. Specifically, high school juniors and seniors want…

The advent of online learning has created the medium for cyber-bullying in the virtual classroom and also by e-mail. Bullying is usually expected in the workplace and between students in the classroom. Most recently, however, faculty members have become surprising targets of online bullying. For many, there are no established policies nor is…

This article discusses the author's experience as President of the California Council on Teacher Education (CCTE), beginning in the Spring of 2014. The author established a personal goal to improve the relationship with members by reaching out and hearing their concerns. A membership survey was created and administered to members, delegates, and…

The Personal Librarian for Aboriginal Students (PLAS) program at the University of Alberta (UofA) is a creative outgrowth of the growing Personal Librarian programs in academic libraries, in which a student is partnered with an individual librarian for the academic year. In the case of the UofA's PLAS program, first-year undergraduate students who…

The intent of this study was to focus on distance learning students' and advisors' perceptions of distance advising at a large, public university. Specifically, this study addressed four questions: what were the perceived performance gaps between distance learning students and distance learning advisors practice, how distance learning students'…

Telecommunication offers rural vocational rehabilitation (VR) clients a method of communicating with their VR counselor between face-to-face visits. Unfortunately, certain telecommunication methods may not be available to many rural VR clients or may pose barriers in the rehabilitation process. This article describes findings from an exploratory…

The purpose of this study, by Snaa Dubis from Salman Bin Abdu Aziz University, Saudi Arabia, and Robert Morris University, USA, and Carianne Bernadowski from Robert Morris University, was to investigate parents' and special education teachers' perceptions of using email as a component of parental involvement in the academic and/or behavioural…

The literature suggests that personal information management is a serious challenge for many computer users. Online faculty are especially challenged because of the large number of electronic files necessitated by teaching online. Those who have experience in this environment may offer valuable insights regarding information management challenges…

Many communication instructors make allowances for grammatical error in nonnative English speakers' writing, but do businesspeople do the same? We asked 169 businesspeople to comment on three versions of an email with different types of errors. We found that businesspeople do make allowances for errors made by nonnative English speakers,…

Deaf individuals frequently capitalize upon communication technologies that increase equitable access to communication in an ongoing, effortless manner. Those communication technologies create conditions that increase direct access to language and literacy. It is the lack of direct access to language that has been historically problematic for deaf…

Following Rogers's theory of the diffusion of innovations, the author questions whether youth entering the workforce will act as change agents to evolve primary business communication channels from email to text-messaging. Expanding on research performed in 2009, the author investigates three communication scenarios: scheduling meetings,…

As business e-mail volumes continue to grow and employees spend increasingly larger portions of their day processing e-mail, there is strong evidence of the negative impacts of e-mail processing, especially with respect to e-mail overload. This study sought to determine whether a training program focused on select e-mail features and processing…