Administrative assistants within the higher education system are a vital part of universities, including supporting students, faculty, and administrators. Although administrative assistants are essential to a college or university, they often lack recognition and salary support for their contributions. This applied qualitative study seeks to…

This is the eighth year that CUPA-HR has conducted the CUPA-HR Staff in Higher Education Survey, which collects data on primarily non-exempt staff. The survey collects the following data for all higher ed staff: salary, sex, race/ethnicity, age, and years in position. This marks a special year for data collection and reporting for all CUPA-HR…

Hierarchical control of skilled performance depends on chunking of several lower-level units into a single higher-level unit. The present study examined the relationship between chunking and recognition of trained materials in the context of typewriting. In 3 experiments, participants were trained with typing nonwords and were later tested on…

Established in 1911 as a simple owner-operated commercial school in Providence, Rhode Island, the Katharine Gibbs School expanded over the decades to acquire an international reputation for excellence in secretarial training. This essay examines the origin, development, and ultimate demise of the chain, placing it within the context of the…

An extensive commitment to nonwork roles was negatively associated with the job performance of 182 women legal secretaries. In addition to its direct negative effect on job performance, nonwork role commitment had both a negative indirect effect (through emotional energy expended on nonwork roles) and a positive indirect effect (through resources…