The problem undertaken in this study was the impact of the COVID-19 on academic-library directors at small, private, liberal-arts institutions in Wisconsin. The purpose of this study was to understand the impact of the COVID-19 pandemic closures on collection development and reference interviews. The participants were seven academic-library…

The increasing popularity of Social Reference (SR) services has enabled a corresponding growth in the number of users engaging in them as well as in the number of questions submitted to the services. However, the efficiency and quality of the services are being challenged because a large quantity of the questions have not been answered or…

The rapid increase of computer-mediated communications (CMCs) in various forms such as micro-blogging (e.g. Twitter), online chatting (e.g. digital reference) and community-based question-answering services (e.g. Yahoo! Answers) characterizes a recent trend in web technologies, often referred to as the "social web". This trend highlights…

The academic library has experienced overall growth and decline based on demographics, technology, and convenience, yet several problems face academic libraries today including: (a) perceived relevance, (b) market share, and (c) competition. The purpose of this study was to explore marketing activities and library usage in HBCU libraries. The…

This dissertation is an action research study that had as its primary goal to increase retention of honors college students at Arizona State University by implementing an additional advising session during the fifth semester of their academic career. Introducing additional, strategically-timed support for the honors thesis and demystifying the…

School impact media studies indicate that a well-staffed and funded school library media program with a certified school library media specialist (SLMS) positively correlates with increased student achievement. SLMS must have a shared understanding of their roles and responsibilities to positively impact student success. In an effort to determine…

It is reasonable to assume the existence of a new "dynamic" that influences how to measure reference services in libraries and how we evaluate the reference librarians who provide those services. Traditional, face-to-face delivery of reference services is reported to be declining, and there is myriad evidence, albeit largely uncollated…