In this article, Staci Phelan interviews the following enrollment management team members from Idaho State University: James Martin, Director of Financial; Debbie Green, Director of Scholarships; Nicole Joseph, Director of Admissions; and Brooke Barber, Director of New Student Orientation. The following questions are addressed in this interview:…

The higher education landscape is changing rapidly, and with nationwide trends of declining enrollment, colleges and universities are faced with the challenging task of understanding what that means for them. In the state of Missouri, two- and four-year institutions have experienced decreases in enrollment, with an overall decrease of 9 percent…

Transfer students are an important population in higher education, and this has prompted a significant amount of research on their completion and success. Yet research on transfer student college choice and factors involved in the decision-making process remains fairly limited. Using a case study approach, the current research aims to identify and…

This is the third in a series of eight articles on project management (PM) in the academy. In this article, the authors describe the step-by-step implementation of a structural change to Indiana State University's (ISU's) Office of Registration and Records (ORR). The process described may vary as it is implemented elsewhere, but the authors…

This article focuses on the migration of the best practices of a one-stop setup to a communication center allowing for a one-stop shop experience via phone. Specifically, the article describes how enrollment managers at Ferris State University chose elements of their one-stop student service center to migrate into the Enrollment Services…

Oregon State University (OSU) has held discussions over the past several years between Enrollment Services, Central Computing and the Finance Support Offices, and departments on campus that offer non-credit coursework, about the possibility of incorporating non-credit related records into the same information system that houses regular credit.…

This study contributes to the developing literature on enrollment management by looking at how individual enrollment management organizations interact within the changing higher education landscape. One way to understand how an organization interacts is to understand its leader. Thus, this study focuses on the leaders of enrollment management as a…