Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…

Students forced to complete a long sequence of remedial or English language classes before they can begin their postsecondary program rarely earn college certificates or degrees. This brief highlights six promising programs that show how career pathway bridges help lower-skilled students move farther and faster along college and career paths…

How much does college matter for getting ahead in America? Having a postsecondary education--broadly defined as a credential beyond a high school diploma--continues to be one of the most important factors in getting a good job and advancing in the workforce. By one estimate, 64 percent of jobs in 2018 will require more than a high school diploma,…

This paper provides information about Minnesota's Graduation Required Assessments for Diploma (GRAD), comprehensive proficiency assessments of the skills and knowledge in mathematics, reading, and writing that are necessary for graduation. The Minnesota Comprehensive Assessments, Series II, into which the GRAD tests are embedded, measure…