The Georgia Tech Library Public Services Department proposed to expand the number of staffed service points throughout the Library to increase coverage and service. The proposal was well-received by Library leadership and earned priority placement in the Library's annual budget request. The theoretical underpinning for this reception is an…

An ongoing project at Mercer University's Regional Academic Center Libraries illustrates how utilizing established assessment guidelines, stakeholder input, and a clear understanding of audience and curriculum needs may all be used to optimize a collection. Academic branch libraries often have clear collection development limitations in terms of…

The author reviews the evolution of the Circulation Department at the Georgia Institute of Technology (Georgia Tech) Library and Information Center from 2001 to the present. It is shown how a traditional circulation department with poor customer relations transformed itself by adopting innovative policies and services leading to improved customer…