Preparing graduates for full-time employment following graduation has become an increasing concern for universities. Student services departments who employ students have been tasked with providing intentional development opportunities for them. At Arizona State University those opportunities have been taken on by professional staff members (PSM)…

In four years of managing the Northern Arizona University (NAU) Student Service Center--a one stop shop--from concept to fruition, the author has collected some tips and tricks and a toolbox of key components for success. The NAU Service Center journey started in 2012, when university leadership came together for a two-year concept review that…

This research uses photo elicitation to examine the lived experience of the contemporary college student. Twenty-one participants took photographs of their college experience for a week, selected the five pictures that best represented their college experience, and then participated in a semi-structured interview to discuss the pictures.…

As resources become more constrained in the library community, many organizations are finding that they need to have a better understanding of their costs. To this end, this article will present one approach to conducting a cost analysis (including questions to ask yourself, project team makeup, organizational support, and data organization). We…