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Direct linkBoccia, Mark; Cseh, Maria – Learning Organization, 2021
Purpose: This study aims to explore how Watkins and Marsick's learning organization framework was enacted in the practices, structures and policies of non-chain US restaurants. Design/methodology/approach: Data from this multiple-site case study were collected from 52 employees in three full-service restaurants from the dimensions of the learning…
Descriptors: Dining Facilities, Employees, Administrators, Teamwork
Boccia, Mark – ProQuest LLC, 2016
This study investigated the construct of the learning organization in the restaurant industry. Descriptive accounts of learning were gleaned from face-to-face interviews, focus groups, observations, document analysis, and data from the Dimensions of the Learning Organization Questionnaire (DLOQ) from 52 participants employed in three US…
Descriptors: Dining Facilities, Interviews, Focus Groups, Case Studies
