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Stanley, Christine A.; Algert, Nancy E. – Innovative Higher Education, 2007
Conflict in the university setting is an inherent component of academic life. Leaders spend more than 40% of their time managing conflict. Department heads are in a unique position--they encounter conflict from individuals they manage and from others to whom they report such as a senior administrator in the position of dean. There are very few…
Descriptors: Research Universities, Professional Development, Qualitative Research, Department Heads