This paper is the result of a voluntary service-learning component in a qualitative research methods course. For this course, the service-learning project was the evaluation of the benefits to volunteers who work a crisis hotline for a local crisis intervention center. The service-learning course model used in this paper most closely resembles the…

Now in a completely revised and updated third edition, this widely adopted casebook and text presents effective, creative approaches to helping children who have experienced such stressful situations as parental death or divorce, abuse and neglect, violence in the school or community, and natural disasters. While the book retains the focus on…