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Direct linkSree Rekha, K. R.; Kamalanabhan, T. J. – International Journal of Learning and Change, 2010
This paper aims at testing a conceptual model connecting variables of the internal and external work environment to ITES/BPO employee turnover. Based on the gaps identified from the literature that no single model explains in a comprehensive way as to why, people choose to leave and the lack of turnover studies on call centers located in India.…
Descriptors: Job Satisfaction, Intention, Foreign Countries, Work Environment
Rowold, Jens; Schilling, Jan – Career Development International, 2006
Purpose: Within the framework of learning in organizations, the concept of career-related continuous learning (CRCL) has gained increasing attention from the research community. The purpose of the present study is to explore the combined effect of job- and career-related variables on formal CRCL activities. Design/methodology/approach: The study…
Descriptors: Employees, Job Satisfaction, Identification (Psychology), Lifelong Learning
