This study evaluated behavioral skills training (BST), in a multiple baseline across behaviors design, for teaching four job skills to an 18-year-old student diagnosed with autism spectrum disorder. The job skills were taught in the natural environment of a fully functioning restaurant. Following BST the four skills maintained at six months after…

The performance diagnostic checklist (PDC) was administered to examine the variables influencing the offering of promotional stamps by employees at two sites of a restaurant franchise. PDC results suggested that a lack of appropriate antecedents, equipment and processes, and consequences were responsible for the deficits. Based on these results,…

We examined customer greeting by employees at one location of a sandwich restaurant chain. First, a preintervention analysis was conducted to determine the conditions under which greeting a customer within 3 s of his or her entry into the restaurant did and did not occur. Results suggested that an appropriate customer greeting was most likely to…