Develops a conceptual base for analyzing the literature on interviewing for its usefulness to the reference interview. Four holistic dimensions of the reference interview are identified and discussed in relation to interviewer decisions and other factors not directly controlled by the librarian. There are 18 references. (Author/RAA)

This paper discusses the applicability and adaptability for evaluating reference interviews in library science of the Arizona Clinical Interview Rating Scale (ACIRS), a process-oriented scale originally developed in 1976 at the Arizona College of Medicine to evaluate the interview performance of medical students. The analysis surveys the content…

Develops model of the reference interview which explicitly incorporates human information processing, particularly schema ideas presented by Marvin Minsky and other theorists in cognitive processing and artificial intelligence. Questions are raised concerning use of content analysis of transcribed verbal protocols as methodology for studying…

Develops two models of reference interview behavior: the Needs-Oriented Model and the Question-Oriented Model. The models are tested by reanalysis of data from a 1978 dissertation on interviews in the public library setting. Results show the appropriateness of the models and indicate that the question-oriented interview was more prevalent. (eight…

Characterizes the questioning behavior in reference interviews preceding delegated online searches of bibliographic databases and relates it to questioning behavior in other types of interviews/settings. Compares questions asked by the information specialist and those asked by the client; findings show the information specialist dominates the…