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Download full textWhite, Marilyn Domas – 1987
This paper develops two models of the reference interview: (1) the Need-Oriented Model, which emphasizes identifying the client's information needs and allows for a broad-ranging diagnostic interview; and (2) the Question-Oriented Model, which is constrained by the client's initial question and focuses on refining that specific question,…
Descriptors: Environmental Influences, Library Services, Models, Questioning Techniques
