The literature on diversity in the work force was reviewed to determine the complexity and breadth of workplace diversity issue and identify trends in diversity management and training. The literature review focused on the following: definition of diversity; changing society and work force; reasons organizations are managing and valuing diversity; barriers to managing diversity; diversity training; and future trends. Although many different definitions of diversity were found, none fully included all the characteristics that a diverse population may bring to the workplace. It was concluded that, because the U.S. demographic composition is affecting the makeup of both the labor force and the marketplace, having a diverse work force and managing it properly are increasingly being perceived as competitive strategies that can attract both diverse customers and employees who have different perspectives, enhancing the organization's creativity. Corporate productivity and profitability have been deemed important reasons for implementing diversity initiatives, including diversity training. Needs assessment and evaluation and the qualifications of diversity trainers were identified as essential elements in the process of developing diversity training programs. (The document contains an annotated bibliography of 32 video resources and a list of 210 references.) (MN)