As the national economic climate worsens, and college and university endowments, coffers, and funding sources shrink, schools are forced to get the most out of every dollar. That means that administrators are bending over backwards to see that all new investments provide maximum return on investment (ROI) over the long term. Campus eCommerce is no…

Academic technologists at Lynn University (Florida) learned the hard way just how important a disaster recovery plan can be. Back in 2005, when Hurricane Wilma walloped the region with driving rain and 120 mile-per-hour winds, the storm debilitated Lynn's IT department, causing damage and flooding that thwarted the campus network for nearly two…

Building access control (BAC)--a catchall phrase to describe the systems that control access to facilities across campus--has traditionally been handled with remarkably low-tech solutions: (1) manual locks; (2) electronic locks; and (3) ID cards with magnetic strips. Recent improvements have included smart cards and keyless solutions that make use…

Colleges and universities have been among the leaders nationwide in adopting green initiatives, partly due to their demographics, but also because they are facing their own budget pressures. Virtualization has become the poster child of many schools' efforts, because it provides significant bang for the buck. However, more and more higher…

In many ways, unified communications (UC) is the Holy Grail in the world of campus telecommunications; everybody wants it, yet the phrase means something different to everyone. "Campus Technology" (CT) tackled this subject in the recent webinar sponsored by Applied Voice & Speech Technologies (AVST), "Ten Steps for Building an Affordable, Reliable…

Many colleges and universities are doing their part to react to environmental challenges without breaking the bank. For most, intelligent response involves technology. Schools such as Pennsylvania State University, the University of Alabama at Birmingham, Adelphi University (New York), Hamilton College (New York), and Fairfield University…

A long time ago, revamping a school's telecommunications infrastructure was up there with scaling Mount Everest as one of the toughest challenges around. First up was the task of finding a new PBX. Then came the chore of rewiring the campus. Before long, project costs skyrocketed. Even well-funded IT departments struggled to get the job done.…

In the corporate world, the notion of customer relationship management (CRM) is nothing new. That particular technology sector is now jam-packed with software that enables organizations to monitor and manage every interaction with a customer, from the very first experience on, throughout the lifecycle of the relationship. That relationship spans…