Like fine wines, Web 2.0 technologies get better with age. Gone are the days of the pointless chat room; this is the era of social networking juggernauts such as Facebook, MySpace, and Friendster. Services offered by these firms are helpful in facilitating connections among users in every industry and of every age. In higher education, however, a…

Protecting one's institution's technology assets and resources is all about maximizing return on those investments--and that means driving users to take full advantage of new technology rollouts, and not sapping or overburdening help desk resources because users are not fully versed in and encouraged to use new tools. That means one will need to…

If a school is seeking to incorporate more collaborative approaches to teaching and learning, the design of the learning environment--whether it's a classroom or a more informal space--can be a critical factor in making this transformative move. Technology, in particular, can play a pivotal role in enabling students to work effectively in teams…