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Reliability and Validity of SERVQUAL Scores Used To Evaluate Perceptions of Library Service Quality.
Thompson, Bruce; Cook, Colleen – 2000
Research libraries are increasingly supplementing collection counts with perceptions of service quality as indices of status and productivity. The present study was undertaken to explore the reliability and validity of scores from the SERVQUAL measurement protocol (A. Parasuraman and others, 1991), which has previously been used in this type of…
Descriptors: Evaluation Methods, Higher Education, Library Services, Measurement Techniques

Thompson, Bruce; Cook, Collen – Educational and Psychological Measurement, 2002
Conducted a reliability generalization meta-analysis of subscale and total scale scores on the Web-administered LibQUAL+ (tm) (Cook and others, 2002), a measure of library service quality. Data for 18,161 participants from 43 universities show that score reliabilities are remarkably invariant across campuses and different over groups. (SLD)
Descriptors: College Students, Generalization, Higher Education, Library Services
Thompson, Bruce – 1981
Factor analysis can be a valuable tool for assessing validity; however, the reliabilities of identified factors must be attended to. This study examined the impacts of item variance on factor stability and structure. The attempt was to determine empirically whether unnumbered graphic scales scored using a larger number of scale steps produce more…
Descriptors: Attitude Measures, Factor Analysis, Factor Structure, Psychometrics

Thompson, Bruce; Daniel, Larry G. – Educational and Psychological Measurement, 1996
Editorial board members of "Educational and Psychological Measurement" were asked to list up to five publications each, written since roughly 1950, that they thought were seminal to shaping the measurement field. This bibliography lists 59 of their selections as a "hit parade" of measurement readings. (SLD)
Descriptors: Educational Research, Measurement Techniques, Psychometrics, Reliability

Thompson, Bruce; Cook, Colleen; Heath, Fred – Structural Equation Modeling, 2003
Used confirmatory factor analysis to evaluate the score integrity of LibQUALl+, an instrument to measure perceptions of library service quality. Results for 60,027 graduate and undergraduate students suggest that the model implied by LibQUAL is reasonable and invariant across independent samples and fits all three major subgroups of library users.…
Descriptors: College Students, Evaluation Methods, Factor Structure, Higher Education

Melancon, Janet G.; Thompson, Bruce – Psychology in the Schools, 1989
Investigated measurement characteristics of both forms of Finding Embedded Figures Test (FEFT). College students (N=302) completed both forms of FEFT or one form of FEFT and Group Embedded Figures Test. Results suggest that FEFT forms provide reasonable reliable and valid data. (Author/NB)
Descriptors: College Students, Field Dependence Independence, Higher Education, Multiple Choice Tests

Heath, Fred M.; Thompson, Bruce; Cook, Colleen; Thompson, Russel L.; Kyrillidou, Martha – portal: Libraries and the Academy, 2002
Includes four articles that discuss LibQUAL+[TM], a collaborative effort of the Association of Research Libraries and Texas A&M University responding to the need for greater accountability in measuring the delivery of library services to research library users. Discusses the reliability of LibQUAL+[TM] scores in measuring perceived library…
Descriptors: Academic Libraries, Accountability, Correlation, Higher Education
Melancon, Janet G.; Thompson, Bruce – 1994
This study was conducted to evaluate whether the adjectival self-description checklist may provide a viable method of quickly obtaining initial personality type information. The Personal Preferences Self-Description Questionnaire (PPDSQ) was administered to more than 420 college students, and data were analyzed using classical reliability analysis…
Descriptors: Check Lists, College Students, Higher Education, Measurement Techniques
Kier, Frederick J.; Buras, Avery R.; Thompson, Bruce – 1998
This study evaluated the reliability and construct validity of scores from the "Children's Role Inventory" (A. Potter and D. Williams, 1991). The measure specifies four roles fulfilled by children: Hero, Lost Child, Mascot, and Scapegoat. Theory and some research also suggest that adults continue to interact based on role assignments…
Descriptors: Child Role, College Students, Construct Validity, Family Role
Thompson, Bruce; Snyder, Patricia A. – 1997
The mission of the "Journal of Counseling and Development" (JCD) includes the attempt to serve as a "scholarly record of the counseling profession" and as part of the "conscience of the profession." This responsibility requires the willingness to engage in self-study. This study investigated two aspects of research…
Descriptors: Counseling, Educational Research, Effect Size, Evaluation Methods
Thompson, Bruce; Arnau, Randolph C. – 1998
The Personal Preferences Self-Description Questionnaire (PPSDQ) (B. Thompson) was developed to measure personal preferences with regard to Jungian psychological types. Instruments in this area are among the most popular measures used in education and psychology; the measures are used in matching teaching and learning styles, in individual…
Descriptors: Cognitive Style, College Students, Higher Education, Personality Assessment
Van Epps, Pamela D.; Thompson, Bruce – 1990
The measurement integrity of M. A. Rahim's Organizational Conflict Inventory (ROCI-II) and D. M. Roussel's Managerial Frames of Mind Survey (MFMS) was investigated, as was the relationship between scores on the two measures. Subjects were 369 managers from three types of organizations: (1) higher education; (2) not-for-profit public sector…
Descriptors: Administrator Characteristics, Administrators, Comparative Testing, Conflict Resolution
Crowley, Susan L.; Thompson, Bruce – 1991
Selected methods for evaluating the stability of research results empirically are described, especially with regard to multivariate analysis. It is critically important to evaluate the influences of sampling error on obtained results; statistical significance testing does not inform judgment regarding the probable replicability or the sampling…
Descriptors: Correlation, Educational Assessment, Evaluation Methods, Factor Analysis

Thompson, Bruce; Melancon, Janet G. – 1996
The present study investigated the factor structure underlying responses to a measure of psychological type, the Personal Preferences Self-Description Questionnaire (PPSDQ). Measures of psychological type have been extremely useful in various applications, including career counseling and in assessing learning styles. Subjects were 422 university…
Descriptors: College Students, Factor Structure, Goodness of Fit, Higher Education
Chongruksa, Jiratha; Thompson, Bruce – 1996
Attachment styles have been shown to be enduring and influential, and studies of attachment phenomena require scores that are reliable and valid. The present study investigated the psychometric integrity of scores on the Adult Attachment Scale using data from 283 college students. This instrument is an 18-item Likert scale that is an expansion of…
Descriptors: Adults, Attachment Behavior, College Students, Foreign Countries