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Ozmutlu, H. Cenk1
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What Do People Ask for on the Web and How Do They Ask It: ASK JEEVES Query Analysis.
Spink, Amanda; Ozmutlu, H. Cenk – Proceedings of the ASIST Annual Meeting, 2001
Reports findings from a study examining the nature of queries submitted to Ask Jeeves-a publicly accessible question and answer search engine. Some 30,000 queries from a dataset of 800,000, or 3.75%, were analyzed. Results include: many queries not in question format; four types of user queries: keyword, Boolean, question, and request; and common…
Descriptors: Information Seeking, Online Searching, Online Systems, Search Engines
A User-Centered Approach to Evaluating Human Interaction with Web Search Engines: An Exploratory Study.
Peer reviewed Peer reviewed
Spink, Amanda – Information Processing & Management, 2002
Explores a user-centered approach to evaluating the Web search engine Inquirus. Inquirus was rated highly by users on various usability measures; all users experienced some level of shift/change in their information problem, information seeking, and personal knowledge due to their Inquirus interaction; and different users experienced different…
Descriptors: Evaluation Methods, Information Seeking, Interaction, Man Machine Systems