Describes a study of 3,000 department heads at U.S. community colleges to determine their perceptions of their responsibility to offer student services at the department level. Indicates that scheduling classes, responding to student interests, and integrating computers into instruction were rated highly, while emphasizing transfer received low…

Drawing from a national survey of 9,000 community and technical college department chairs in the United States and Canada, this book offers insights on the personal characteristics, responsibilities, challenges, and strategies of chairs. Chapter 1 provides an overview of the study, including information on its rationale and purpose, instrument…