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Schneider, Benjamin; And Others – Administrative Science Quarterly, 1980
Results revealed some strong relationships between employee perceptions of bank practices and procedures and customer perceptions of service practices and quality. (Author/IRT)
Descriptors: Banking, Employee Attitudes, Organizational Effectiveness, Public Opinion
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Schneider, Benjamin – Personnel Psychology, 1975
The purposes of this essay are to (a) present some evidence about the importance of the climate concept as an aid in understanding employee behavior in work organizations and (b) provide a framework for guiding future climate research. (Author)
Descriptors: Definitions, Employee Attitudes, Guidelines, Job Satisfaction
Schneider, Benjamin – 1974
In considering the success outcomes associated with a new life insurance agent entering an agency which fits his climate expectations and preferences, data were compiled from 914 of a possible 1,125 respondents. The agents completed an Agency Climate Questionnaire (ACQ) on managerial support, managerial structure, new employee concern,…
Descriptors: Employee Attitudes, Employer Employee Relationship, Expectation, Goodness of Fit
Schneider, Benjamin – 1974
Some "hidden" consequences of an organization's goals, practices, and procedures on the climates created for employees were reviewed, beginning with an exploration of some potential impacts of a lack of fit between goals and means to obtain goals on climate and eventual employee behavior, referring particularly to differences between product- and…
Descriptors: Employee Attitudes, Employees, Employer Employee Relationship, Organizational Climate
Schneider, Benjamin; Synder, Robert A. – 1974
Relationships among two measures of job satisfaction and one of organizational climate, among seven production and turnover indices of organizational effectiveness, and between the two sets of measures were investigated in 50 life insurance agencies (N=522). It was shown that: (1) climate and satisfaction measures are correlated for some people…
Descriptors: Employee Attitudes, Employer Employee Relationship, Insurance Companies, Job Satisfaction
Schneider, Benjamin – 1976
This paper presents the view that both individual differences-oriented personnel selection researchers and situationally-oriented organizational behaviorists can profit from an examination of each other's theories and findings. Specifically, it is argued that (1) personnel selection researchers will achieve increased levels of predictive validity…
Descriptors: Ability, Employee Attitudes, Employees, Group Behavior
Schneider, Benjamin – 1974
The benefits of clustering organizations into types were discussed, and a method for clustering life insurance agencies by climate profiles was presented. Clusters of life insurance agencies were identified on the basis of manager, assistant manager, and already-employed ("old") agents' climate perceptions. Agency success, including production of…
Descriptors: Administrator Attitudes, Classification, Cluster Grouping, Employee Attitudes
Schneider, Benjamin – 1977
The study was concerned with the persistent problem in conducting person/situation research--the identification of relevant dimensions or features of the situation. Since the usual strategy for discovering relevant perceptual dimension of organizational life is to ask organizational employees to respond to a set of predetermined questions, this…
Descriptors: Behavioral Science Research, Business, Employee Attitudes, Industry
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Schneider, Benjamin; Reichers, Arnon E. – Personnel Psychology, 1983
Reviews conceptual and methodological progress in climate research. A discussion of current thinking on the etiology of climates follows, and an integrative conceptual scheme is developed, based on Mead's (1934) symbolic interactionism. Implications are discussed with respect to measurement issues, management of climate acquisition, and the change…
Descriptors: Behavior Patterns, Employee Attitudes, Etiology, Literature Reviews