Descriptor
| Banking | 1 |
| Employee Attitudes | 1 |
| Organizational Effectiveness | 1 |
| Public Opinion | 1 |
Source
| Administrative Science… | 1 |
Author
| Schneider, Benjamin | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Research | 1 |
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Peer reviewedSchneider, Benjamin; And Others – Administrative Science Quarterly, 1980
Results revealed some strong relationships between employee perceptions of bank practices and procedures and customer perceptions of service practices and quality. (Author/IRT)
Descriptors: Banking, Employee Attitudes, Organizational Effectiveness, Public Opinion
