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Download full textRobinson, Barbara M. – 1989
This report describes the findings of a study conducted for the New Jersey State Library (NJSL) with two major objectives: (1) to determine how much it costs two State Contract Libraries (the Central Library of the Newark Public Library and the Bureau of Law and Reference of the New Jersey State Library) to provide supplemental question handling…
Descriptors: Compensation (Remuneration), Cost Estimates, Interlibrary Loans, Library Expenditures
Robinson, Barbara M. – 1989
This summary reports the findings of a study conducted for the New Jersey State Library (NJSL) with two major objectives: (1) to determine how much it costs two State Contract Libraries (the Central Library of the Newark Public Library and the Bureau of Law and Reference of the New Jersey State Library) to provide supplemental question handling…
Descriptors: Compensation (Remuneration), Cost Estimates, Interlibrary Loans, Library Expenditures
Peer reviewedRobinson, Barbara M. – RQ, 1989
Describes a conceptual framework and vocabulary that can be used to discuss strategies and choices involved in reference question handling. A model of question handling is presented which provides for developing strategies for handling questions, evaluating the appropriateness of the strategy, and relating levels of service to resource…
Descriptors: Evaluation Criteria, Models, Reference Materials, Reference Services
Robinson, Barbara M. – 1989
This report contains annex materials from a study conducted for the New Jersey State Library (NJSL) with two major objectives: (1) to determine how much it costs two state contract libraries--the Central Library of the Newark Public Library and the Bureau of Law and Reference of the New Jersey State Library--to provide supplemental question…
Descriptors: Compensation (Remuneration), Cost Estimates, Interlibrary Loans, Library Expenditures
Robinson, Barbara M. – 1986
Volume 2 comprises the appendices to the study reported in Volume 1. The following textual material is presented: (1) background material for the first regional meeting on reference referral in the state of California; (2) minutes and participation lists from the seven focus group meetings held from March 27 through April 23, 1986; (3) summaries…
Descriptors: Cooperative Planning, Cost Effectiveness, Library Cooperation, Library Networks
Robinson, Barbara M. – 1986
Public libraries are currently the conduit for local, state, and federal funds used to support reference referral and other reference-related functions in California. Given potential funding constraints, this 5-month study expanded its original scope--to assess the cost effectiveness and efficiency of the Bay Area Reference Center (BARC) and the…
Descriptors: Cooperative Planning, Cost Effectiveness, Library Cooperation, Library Networks
