Reference service can be defined as the interpersonal communication process which is designed to provide information to a person who needs it, either directly from an appropriate source, or indirectly by providing the person with the source or teaching him how to find the needed information in the sources. (Author/JAB)

Discusses the need for reference librarians to learn reference materials well enough to be able to review materials and correctly refer patrons to information sources. The review process is outlined and some evaluation of current reference services is provided. (CLB)

Presents a fictional scenario of library reference service for the first part of the 21st century. Examines 10 major social trends for the 1990s; critiques services in terms of these trends and notes the library's role and the need to incorporate them into reference services. (Author/AEF)

Discusses trends in library reference services, focusing on the needs of the individual user. Highlights include the effects of CD-ROM; the growth of online systems; tiered reference service structures; roving reference librarians; going out to users; user studies; and bibliographic instruction. (LRW)

The future role, scope, and nature of bibliographic instruction (BI) and reference services at academic libraries is unresolved. Both have felt internal pressures and challenges during the past decade. It is suggested that BI and reference share tasks and become a single service. (92 references) (Author/DGM)

Discussion of electronic access to information focuses on a study conducted at the library of the College of William and Mary that used 40 reference desk questions to assess the value of printed sources, CD-ROMs, databases, and the World Wide Web. Also discusses the reference librarian as omnipaedia. (LRW)