Purpose: Human resource development (HRD) is an important field within management. Developing employees is often regarded as an instrument to improve the internal labor market and support organizational change. Organizing HRD to these ends, however, is frequently a problematic affair, in terms of training effectiveness, participant motivation and…

This study investigates how social networks in service organizations contribute to employee learning. Two specific types of social network seem especially relevant to individual learning: first, the service network, where employees carry out and improve their work, which may lead to learning; and second, the learning network, where employees…

Informal workplace trainers help employees learn what they need to know and do in order to get their job done. Little is known about the actions of informal workplace trainers, who may be colleagues or supervisors. This study provides an empirical basis for actions undertaken by informal workplace trainers. A total of 350 Australian enterprises…