This report records the main themes of the discussions and recommendations made at a policy consultation on the Connexions Service. Section 1 examines the current use of information and communication technologies (ICT) in relation to relevant forms of personal information, advice, and guidance leading to personal development for young people aged 13-19. It reports that over 150 items of software relevant to career education and guidance (CEG) are currently available; hundreds of websites offer help and advice; and Connexions will be delivered through ICT (among other means) have a website, and issue a CD-ROM. Section 2 explores the issues and creative possibilities in developing the role of ICT as a "tier" within the Connexions Service, including its relationship with face-to-face services for young people. Key issues on service delivery are divided among these topics: access, engaging the users, meeting the demand, targeting the service, levels of service, involving young people, and confidentiality. Section 3 identifies the measures needed to assure the accessibility, impartiality, confidentiality, and quality of technically mediated services within Connexions. These issues are addressed: national or local provision, a new building or "in-fill," quality standards, and ICT and the personal advisor. Twelve recommendations are made. (YLB)