Evaluation of Reference Service by User Report of Success.

Murfin, Marjorie E.

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Peer reviewed

ERIC Number: EJ508708

Record Type: Journal

Publication Date: 1995

Pages: N/A

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ISSN: ISSN-0276-3877

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Evaluation of Reference Service by User Report of Success.

Murfin, Marjorie E.

Reference Librarian, n49-50 p229-41 1995

The history of user evaluation of reference service is traced and related to other methods of reference evaluation, including librarian self-reports of success, behavioral guidelines, and observation. The advantages and disadvantages of user-report methodology are considered. (Author/AEF)

Descriptors: Behavioral Objectives, Evaluation Methods, Feedback, History, Librarians, Library Services, Observation, Reference Services, Success, Users (Information)

Publication Type: Historical Materials; Reports - Evaluative; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

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Authoring Institution: N/A

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