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Direct linkMcNaughtan, Jon; Garza, Tiberio; Eicke, Dustin; Garcia, Hugo A.; Bodine Al-Sharif, Mary Ann – Higher Education Quarterly, 2023
Over the last few decades, there has been a significant increase in the number of student service personnel, yet demand has outstripped this growth leading to turnover and low employee satisfaction. Scholars and practitioners alike have called for increased levels of empowerment of these workers, but the outcomes of this approach need further…
Descriptors: Empowerment, Student Personnel Workers, Middle Management, Employee Attitudes
McNaughtan, Jon; García, Hugo A.; Garza, Tiberio; Harwood, Yvonne R. – Tertiary Education and Management, 2019
The rising cost of higher education has driven researchers and practitioners alike to identify areas of waste and search for practices associated with increasing efficiency. One area commonly targeted is human resources, where the dominant narrative focuses on the role of downsizing as a way to decrease cost. In contrast to workforce reduction,…
Descriptors: Job Satisfaction, College Faculty, Human Resources, College Administration
