This paper identifies key methodological issues affecting quality of data in the evaluation of remote reference services. Despite a growing number of studies in this area, no comprehensive effort has been made to identify potential problems and suggest solutions. The strategies proposed in this paper offer practical ways in which libraries can…

Reports on a study funded by the National Archives and Records Administration to collect information on federal employees' views and perceptions on 20 information collection topics pertaining to records creation, maintenance, use, and disposition. Discusses situational factors and the development of records management policies and guidelines.…

Discussion of federal information policy focuses on a study that was conducted to identify federal information/locator systems, i.e., databases that identify information resources. The development of a database containing information on the systems is described, and the concept of a governmentwide information inventory/locator system (GIILS) is…

This report provides preliminary findings and a summary of study activities for Stage I of a project that examined public library Internet services that could impact the Digital Divide. The first section discusses the E-rate program and the Digital Divide, including closing the gap in the Digital Divide and public library Internet connectivity and…

Assesses the value of the Government Printing Office's 1983 "Biennial Survey" as a tool to support depository library planning and decision making. The survey data are evaluated in terms of reliability, validity, and utility, and recommendations are offered for improving the design, administration, and analysis of the survey. (CLB)

Provides an overview of the importance of user-based evaluations of networked information services; reviews data collection techniques that provide a user perspective when assessing networked information services, including focus groups, user logs, interviews, observation, and surveys; and offers practical suggestions and guidelines for using such…

Discusses the ARL (Association of Research Libraries) E-Metrics project that is investigating problems related to collecting and using data for electronic materials and services. Describes a survey of libraries that focused on data collection activities and showed a lack of preparation as well as a lack of consistent statistics from database…

Building on previous discussions of Federal information inventory locator systems (FILS), this report explores issues related to FILS and identifies policy and implementation options that can best meet the competing rationales and requirements for FILS. The concept of a Government-wide Information Inventory/Locator System is explored, and it is…

Focuses on a Web-based version of a national survey for the National Commission on Libraries and Information Science (NCLIS) of public library involvement with the Internet. Describes the procedures used to develop the Web-based questionnaire, identifies issues concerning Web-based research, and presents recommendations for the future…

Many people in higher education are looking to networked resources and services when formulating strategies for addressing the pursuits of learning, teaching, research, and community service. Sometimes it may be difficult to determine if users are seeing the same things or the "right" things. This manual provides a set of tools for…

Summarizes a study that identified and described federal information inventory/locator systems and resulted in the Federal Locator Database--an electronic database describing 250 federal databases. Recommends that the U.S. Office of Management and Budget develop policy frameworks for the design of a governmentwide locator system accessible over…

Describes a project that assessed the impact of connecting rural public libraries to the Internet and the effect on librarians, local communities, and the larger Internet community. The evaluation approach, factors critical to project success, conclusions about public libraries and the Internet, and comments on the future of networked public…

This report presents a summary of activities, findings, and recommendations from Phase I of a project to improve the effectiveness of academic health science libraries and their provision of information services. The objectives for Phase I of the project are given: (1) to identify academic health science library requirements in the areas of…

This report provides an evaluation of the Online at PA Libraries project which was initiated in the Fall of 1996 by the Pennsylvania Department of Education's Office of Commonwealth Libraries and the Schuylkill Intermediate Unit. The report documents that the following goals were accomplished: (1) provide public access to the Internet through…

Discusses issues relating to the reliability, validity, utility, and information value of unobtrusive testing of library reference services; provides suggestions for practical applications of these criteria; applies study findings to library decision making and planning; and identifies topics for further methodological refinement. (Author/CLB)