Unobtrusive Reference Testing: The 55 Percent Rule.

Hernon, Peter; McClure, Charles R.

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ERIC Number: EJ334725

Record Type: Journal

Publication Date: 1986

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: N/A

EISSN: N/A

Unobtrusive Reference Testing: The 55 Percent Rule.

Hernon, Peter; McClure, Charles R.

Library Journal, v111 n7 p37-41 Apr 15 1986

Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12 references) (EJS)

Descriptors: Academic Libraries, Depository Libraries, Evaluation Methods, Government Publications, Graphs, Higher Education, Librarians, Library Services, Library Surveys, Public Libraries, Reference Services, Research Methodology

Publication Type: Journal Articles; Opinion Papers; Reports - Research

Education Level: N/A

Audience: Researchers; Policymakers

Language: English

Sponsor: N/A

Authoring Institution: N/A

Identifiers - Location: United States

Grant or Contract Numbers: N/A