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Direct linkMon, Lorri; Bishop, Bradley Wade; McClure, Charles R.; McGilvray, Jessica; Most, Linda; Milas, Theodore Patrick; Snead, John T. – Library Quarterly, 2009
This article explores the geography of virtual questioning by using geographic information systems to study activity within the Florida Electronic Library "Ask a Librarian" collaborative chat service. Researchers mapped participating libraries throughout the state of Florida that served as virtual "entry portals" for users as…
Descriptors: Geographic Information Systems, Electronic Libraries, Reference Services, Synchronous Communication
Peer reviewedHernon, Peter; McClure, Charles R. – Library and Information Science Research, 1987
Discusses issues relating to the reliability, validity, utility, and information value of unobtrusive testing of library reference services; provides suggestions for practical applications of these criteria; applies study findings to library decision making and planning; and identifies topics for further methodological refinement. (Author/CLB)
Descriptors: Data Analysis, Data Collection, Data Interpretation, Experimenter Characteristics
