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Hernon, Peter1
McClure, Charles R.1
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Hernon, Peter; McClure, Charles R. – RQ, 1982
Highlights data from unobtrusive exploratory study related to referral process of reference questions posed at academic depository libraries. Related literature is reviewed, followed by discussions of assumptions related to referral process, implications of study findings, recommendations to improve quality of referral services, and research…
Descriptors: Academic Libraries, Depository Libraries, Government Publications, Higher Education