This report provides an evaluation of the Online at PA Libraries project which was initiated in the Fall of 1996 by the Pennsylvania Department of Education's Office of Commonwealth Libraries and the Schuylkill Intermediate Unit. The report documents that the following goals were accomplished: (1) provide public access to the Internet through…

Presents a planning guide for implementation of online services at a public library, consisting of: (1) identification of public service goals and online reference objectives, (2) needs assessment, (3) manipulating the political environment, (4) project description, (5) time schedule, (6) preliminary budget, and (7) evaluation. (SW)

Coauthor of two widely cited manuals on public library planning and evaluation says continued reliance on the works may be detrimental and suggests five additional areas to include in a revised planning manual: future visioning; locally developed service roles; planning for technology; managing evaluation data; and community needs assessment.…

Identifies research topics related to outcomes assessment in a networked environment and discusses issues affecting these topics. Proposes a framework to relate traditional evaluation components and terminology to the networked environment and identifies factors in the networked environment that affect assessment methods. Suggests outcomes…

A pilot study conducted to identify concerns of public services middle managers on costing and use of performance measures found the librarians interviewed had little faith in their usefulness. Implications of these findings are discussed and specific ways to increase the usefulness of such measures for library decision-making are suggested. (CDD)

The Assessing Quality on Digital Reference team conducted two site visits at Florida Libraries in August 2001. The objectives of these visits were to: document how digital reference services are currently being planned for, delivered, and evaluated in libraries; understand how "quality" in digital reference is defined in these…

Reports on a study that assessed key issues affecting public library roles in the use of nonbibliographic Internet information services and explored possible future roles for public libraries in the National Research and Education Network (NREN). (19 references) (EA)

Discusses issues relating to the reliability, validity, utility, and information value of unobtrusive testing of library reference services; provides suggestions for practical applications of these criteria; applies study findings to library decision making and planning; and identifies topics for further methodological refinement. (Author/CLB)

This paper explores the challenges and opportunities facing libraries as they evolve into the electronic networked environment, and looks at options for libraries in the year 2000 and beyond. The internationally networked environment has fundamentally changed the way in which people acquire and use information resources and services. The paper…