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Direct linkPomerantz, Jeffrey; Mon, Lorri; McClure, Charles R. – portal: Libraries and the Academy, 2008
This paper identifies key methodological issues affecting quality of data in the evaluation of remote reference services. Despite a growing number of studies in this area, no comprehensive effort has been made to identify potential problems and suggest solutions. The strategies proposed in this paper offer practical ways in which libraries can…
Descriptors: Reference Services, Libraries, Library Science, Librarians
Peer reviewedMcClure, Charles R. – Journal of the American Society for Information Science, 1978
The jobtype of an academic librarian--administrator, public service librarian, or technical service librarian--appears to be an important determinant as to corresponding contacts with various types of information sources important in decision making. (Author/MBR)
Descriptors: Administrators, College Libraries, Comparative Analysis, Decision Making
Peer reviewedMcClure, Charles R. – Microform Review, 1981
The findings of a survey of depository librarians' involvement in and training in the use of online database searching, access to online terminals, and acquisition of microformatted government publications online are presented and discussed. Recommendations are made for increasing such involvement, and a 26-item bibliography is included. (CHC)
Descriptors: Academic Libraries, Databases, Depository Libraries, Government Publications
Hernon, Peter; McClure, Charles R. – Library Journal, 1986
Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…
Descriptors: Academic Libraries, Depository Libraries, Evaluation Methods, Government Publications
