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Peer reviewedLankes, R. David; Gross, Melissa; McClure, Charles R. – Library Trends, 2003
Reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such services. Suggests that two types of standards-utilization and technical-should be considered together in the costing, statistics, and measures for digital reference services. (Author/AEF)
Descriptors: Cost Effectiveness, Costs, Economic Factors, Electronic Libraries
Peer reviewedJanes, Joseph; McClure, Charles R. – Public Libraries, 1999
This preliminary study suggests that the same level of timeliness and accuracy can be obtained for answers to reference questions using resources in freely available World Wide Web sites as with traditional print-based resources. Discusses implications for library collection development, new models of consortia, training needs, and costing and…
Descriptors: Budgeting, Comparative Analysis, Consortia, Costs
