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Direct linkMon, Lorri; Bishop, Bradley Wade; McClure, Charles R.; McGilvray, Jessica; Most, Linda; Milas, Theodore Patrick; Snead, John T. – Library Quarterly, 2009
This article explores the geography of virtual questioning by using geographic information systems to study activity within the Florida Electronic Library "Ask a Librarian" collaborative chat service. Researchers mapped participating libraries throughout the state of Florida that served as virtual "entry portals" for users as…
Descriptors: Geographic Information Systems, Electronic Libraries, Reference Services, Synchronous Communication
Download full textGross, Melissa; McClure, Charles R. – 2001
The Assessing Quality on Digital Reference team conducted two site visits at Florida Libraries in August 2001. The objectives of these visits were to: document how digital reference services are currently being planned for, delivered, and evaluated in libraries; understand how "quality" in digital reference is defined in these…
Descriptors: Information Management, Information Networks, Information Services, Information Technology
