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Direct linkPomerantz, Jeffrey; Mon, Lorri; McClure, Charles R. – portal: Libraries and the Academy, 2008
This paper identifies key methodological issues affecting quality of data in the evaluation of remote reference services. Despite a growing number of studies in this area, no comprehensive effort has been made to identify potential problems and suggest solutions. The strategies proposed in this paper offer practical ways in which libraries can…
Descriptors: Reference Services, Libraries, Library Science, Librarians
