Examines the dynamics of conflict and anger expressed by irate parents and offers principals a simple, effective method to resolve conflict and reduce anger in an integrative way. Well-managed conflict helps improve interpersonal relationships, promote healthy interaction, and develop creative, synergistic solutions to undesirable situations. (MLH)

Teachers can prepare themselves for angry confrontations with parents by learning how to cope with parent anger and channeling it into positive action. A five-step process, the I.D.E.A.L. system, is outlined and recommended as an effective technique for converting angry parents into collaborators. (IAH)

This article examines the origins of parent-school conflict, identifies common errors that exacerbate difficulties, provides strategies for resolving conflicts and improving relationships, and proposes an alternate course of action if these approaches fail. Empathetic listening, trust building, and systematic and intuitive modes of problem solving…